How does commenting work?
by Bence Kucsan 1 year, 7 months ago on Dec 18, 2006 - Commentary (16) - Filed under - UX & Design - Grab the RSS


First of all, you should accept that this creation of "creative space" can't be
done fast, unless you are some famous folk.
You must earn every piece of thought, but this is not my point now.



I would like to start with the optimal scenario, you have a well designed site, interesting content, and all you need to think about is how to make the process of commenting easier and more attractive.

Comments are always there

Take a second and think about how this process might look like. The visitor is reading an entry, and somewhere the article makes him start thinking. This is constant, because you can’t read something without having thoughts on it. If we accept that, the core of the response is every time generated automatically during the reading phase. Now the big task for every interaction designer is to make the visitor actually grab the keyboard and put that thoughts in words, and hit the “post” button.

№1 Rule - Make it as easy, as it can just get 

Time plays a big role in the success of making the visitors leave a few lines. It’s often the case that at the point your visitor reaches actually the most important input box, the “Your comment” labeled one, the original thoughts or some parts of it are forgotten, because he/she starts thinking what name should be entered, and the “Oh, if I enter my e-mail address, I could get tons of spam...” fear makes him/her think about, which e-mail address should be typed. As this whole “commenting on a blog entry” has the importance of 2 on the scale from 1 to 10, in 90% of the cases the visitor won’t read trough the article again to collect thoughts again.

My advice goes like this: Make the process as easy, as it can just get, re-order the fields don’t ask for registration, spam comments are your problem, don’t hand it on to your visitors making it complicated to post a comment.

You can easily solve the just mentioned “remembering” issue with the simple re-ordering of the input fields. Start with the most important one, in this case the “Your comment”, then can the name and the e-mail address be asked. As long though you don’t need e-mail addresses for a specific reason, I wouldn’t make the field marked as required, because this scares a notable percentage of the readers away from commenting.

Of course as everything on the site, comments should be presented in a nice way, and prominent enough to make leaving them attractive.



by Bence Kucsan 1 year, 7 months ago on Dec 18, 2006 - Commentary (16) - Filed under - UX & Design - Grab the RSS
 
16 Comments  ↓  Last 3 months, 2 weeks ago + Add
 
Bence 
16 comments, add yours!

Your thoughts are welcome!
Make your voice heard, fill out the comment form below and don't be shy to hit that big blue button.

 
on December 19, 2006 at 17:02

Nice ;-)

by 1 year, 7 months ago - Permalink - Add a Response
Bence 
on December 20, 2006 at 13:45

@ Harry - Thanks, glad You like, Nixnutz!

by 1 year, 7 months ago - Permalink - Add a Response
Luke 
on January 05, 2007 at 21:29

Great article. It’s nice that someone has actually taken the time to write about what all blog users highly value. Good job, and nice site too :-)

by Luke 1 year, 7 months ago - Permalink - Add a Response
edward 
on January 05, 2007 at 22:27

very nice site, i love the color scheme, and yes commenting should be easy…

by edward 1 year, 7 months ago - Permalink - Add a Response
Kenny Saunders 
on January 06, 2007 at 06:42

I like the idea of putting the comment field first. Maybe the other 3 fields should be right next to it under an “optional” heading?

One thing I know I personally like, is the option to be notified of followups to your comment.

I have a hard time remembering to check back, especially since I’ve randomly stumbled across the website most of the time.

by Kenny Saunders 1 year, 7 months ago - Permalink - Add a Response
Bence 
on January 06, 2007 at 16:43

@ Luke and Edward - Thanks for the kind words on the design!

@ Kenny - Your point with the follow up comments notification is totally legitimated, actually so much that I tweaked the comment fields a bit and added the 2 new option, one for remembering your personal info and the wanted follow up comments notification.

Thanks for bringing that in buddy!

by 1 year, 7 months ago - Permalink - Add a Response
GaBuBu 
on January 11, 2007 at 11:39

Site will be added to Cssmania.com

by GaBuBu 1 year, 6 months ago - Permalink - Add a Response
Bence 
on January 11, 2007 at 16:01

@ GaBuBu - Although being off-topic, sure not going to be moderated, can’t be mad at all! Exactly my kind of off-topic comment, thanks!

by 1 year, 6 months ago - Permalink - Add a Response
Kenny Saunders 
on January 12, 2007 at 06:17

@ Bence - No problem. I don’t have to watch mint now. :)

by Kenny Saunders 1 year, 6 months ago - Permalink - Add a Response
vilyi 
on October 13, 2007 at 06:33

Thank+you+sooooo+much!

by vilyi 9 months, 4 weeks ago - Permalink - Add a Response
89 
on February 13, 2008 at 19:14

89

by 89 5 months, 3 weeks ago - Permalink - Add a Response
john 
on March 18, 2008 at 11:13

who designed your theme? having some probs with my time for a custom design i think!

by john 4 months, 3 weeks ago - Permalink - Add a Response
 
on March 22, 2008 at 21:26

Hello everybody, my name is Damion, and I’m glad to join your conmunity,
and wish to assit as far as possible.

by 4 months, 2 weeks ago - Permalink - Add a Response
Ignacio Boone 
on March 24, 2008 at 22:49

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by Ignacio Boone 4 months, 2 weeks ago - Permalink - Add a Response
 
on March 25, 2008 at 14:45

Hello everybody, my name is Daniel, and I’m glad to join your conmunity,
Wish to assist as far as possible.

by 4 months, 2 weeks ago - Permalink - Add a Response
Len Chang 
on April 19, 2008 at 18:08

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by Len Chang 3 months, 2 weeks ago - Permalink - Add a Response
 
 
 
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I'm not a fan of any form of moderation, but off-topic, offensive comments may be deleted, repeat offenders are playing with a lifetime ban from commenting. Thanks for helping me making this a cool place to be.